On 13 February I e-mailed eBucks querying why I had not received eBucks in January and February for Cheque and Fuel rewards. On the 16th I received a response to say that I did not earn eBucks due to the fact that my marketing consent changed to 'No' but that they have escalated it to FNB.
Firstly, I am not aware of what my marketing consent has to do with it nor do I remember changing anything on my FNB profile and secondly, two weeks later, I have still not had an update from them.
I just need to know what happened and how it can be fixed. It is a stupid, irritating thing that is now getting on my nerves and it is very poor show on FNBs part for this terrible service.
I was also very annoyed when I logged in to see that I have been 'penalised" and cannot earn discounts. I don't care about the discounts but to say I have been penalised suggests that I have committed some sort of crime. FNB and eBucks are becoming a bit too arrogant for my liking.
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