I want to start out by saying how deeply dissatisfied I was when I received an sms stating certain details of my car was not available, and if I do not proceed to obtain this, my cars will not be covered. I then called the call centre, and spoke to an incompetent, impatient and very rude Marlenie. I was not happy, and when I got transferred to Eugene, I remembered why I chose Outsurance. I am not the customer to care about what I pay, the service matters. I escalated Marlenie to Eugene, and told him about my frustrations, and in 1 day, all of this was sorted. Usually feedback in the customer service industry is rare, but Eugene kept me updated every step of the way. I was ready to move my portfolio, even if it meant paying more. When I realised that I was not just a number, and all of this because of Eugene, I asked him to get his best sales consultant to call me, as I would like to insure my household contents. I was extremely impressed with Marna Piertese, and even though I am still doing my calculations on the cover, my decision has been made. Both Eugene and Marna are true ambassadors to your brand, and I suggest you hire more passionate people, and let go of your "Marlenies".
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