I am moving home and started arranging the necessary changes to my insurance.
I needed extra cover for in-transit issues and started adding this. I admit that in the beginning I received the wrong information from a consultant but upon my 2nd call to verify I asked to speak to a manager/senior member.
I was put through to Eugene who has ensured that I had prompt and accurate feedback. I was able to liaise via email and phone therefore confirming my feedback in writing which is critical nowadays! Eugene was able to explain things simply and to the point where I feel confident that I have all the cover I need. Eugene also advised that he would investigate the previous incorrect information.
Eugene leaves you feeling the way you should feel - satisfied and confident!
Thank you and well done to Eugene and to Outsurance for employing such an outstanding employee.
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