I originally registered my concerns about Standard Bank with HelloPeter.com on 25th February 2013. On the same day the bank responded on line stating that my concerns have been noted and will be addressed immediately. This meant that they later sent another contractor to again assess my claim and it is now over three weeks and I have not heard from this contractor. On 6th February, Samantha Ramisur, Senior Consultant: Customer Resolution Centre at Standard Bank phoned me to confirm that she is now the only contact person from the bank who is responsible to resolve my matter. In our telephonic conversation she promised to comeback to me either on the same day or at least the next day to communicate a way forward. On 12th February, I again forwarded her an email reminding her of her company commitment and the fact that she had not come back as promised and I am still waiting for her response or communication. This is the worst customer service I have ever experienced and Standard Bank this time has outdone themselves with incompetence and total lack of customer focus. In my view they have total disregard for the people who pay their salary and one can simply not trust their word.
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