On 16 January 2014, I visited a Standard Bank branch at the Reds Mall during which I reported an incident of money amounting to R3 500 that had jammed in the ATM whilst trying to make a deposit into my account. Upon lodging the query I was then provided a reference number 56719840 which I was advised to use when following up on the progress of the claim.
7 working days later I called the bank to follow up on my claim during which I was informed that I had provided the bank with incorrect information in that I had requested a cash withdrawal instead of a deposit claim (which was not true). I then immediately rectified this (even though it was the bank's fault) to which i was provided a new reference number 56858848 and advised to wait 6 more days.
Today, 5 February 2014 I received a text message on my phone saying my cash withdrawal claim was unsuccessful and that I should contact the complains resolution centre on 086010101 to which I a finding it hard to follow up on since my claim is for a cash deposit ATM jam and not a cash withdrawal.
it is for this reason that I am requesting an intervention since I am not getting anywhere in pleading my case with the bank.
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