Santam
WRITE OFF VALUE LESS THAN INSURED VALUE

I GOT AN ACCIDENT END OF JANUARY, INSURED WITH SANTAM. MY CAR WAS INSURED FOR R130 000.00 AND NOW THE WRITE OFF VALUE i AM TOLD IS R108 00.00. I HAVE BEEN ON THE PHONE WITH THE ASSESOR WHO SAID SANTAM WILL ANSWER WHY. I CALLED SANTAM, MOVED FROM ONE CONSULTANT TO THE NEXT WITH THE CONSULTANTS QUESTIONING EACH OTHER WHILE I WAIT. I WAS EVENTUALLY TRANSFERED BACK TO THE ASSESOR, WHO ASK ME TO GO BACK TO THE BANK AND GET THE SETTLEMENT LETTER AGAIN AND HE WILL THEN PULL OUT MY POLICY, STUDY IT THEN GIVE ME ANSWERS. WHY WASNT ALL THIS DONE BEFORE I WAS CONTACTED ABOUT THE SETTLEMENT AMOUNT? WHY THE RUN AROUNDS? AND NOW MY SETTLEMENT DATE FROM THE BANK HAS EXPIRED!