On Thursday the 23/01/2014 I sent a secure message to my home Branch to enquire about banking charges on my account. On Friday I received a call from the branch. I will reiterate I message to the branch :
09/12/2013 Reset pin fee R3.00, 02/01/2014 PRE paid top up fee R1.00 (this was returned), 09/01/2014 Honouring Fee R120.00, 14/01/2014 ATM Cash Declined Fee R4.50, 14/01/2014 ATM Cash Declined Fee R5.00, Total: R177.50
The issue I have is that the data supplied via the Banks satellite ATMs is incorrect. Due the batch run the bank has. Every time I did a balance check the satellite ATM confirmed I have money in the account, meanwhile back at the branch this was not so!!!
By this default clients are penalized because the batch run has not updated to the correct balance as at the time of the balance check.
As soon as I noticed a minimum balance I made provisions in my account. In my view this is a TCF issue and will be more the happy to send to the relevant bodies dealing with TCF.
The case is simply: The bank cannot go on a rampage on client accounts without the full facts being seen too my home branch was incompetent and unfair in the way the dealt with this case.
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