Good day,
This year I purchased a 2012 5 Door Polo 1.6 Comfortline. On my policy document the correct car is reflected. On contacting Outsurance on a query, I found out by pure chance that they had the incorrect car on their system, yet my policy document reflected the correct details for me.
I was then advised that for them to correct their error, I will need to carry the increase in premium.
This is not the first time I have had to correct errors by Outsurance wherein they captured incorrect details on my policy.
I refused to accept any increase in premiums due to their irresponsibility and staff errors. And requested that this be taken to senior management.
Outsurance then increased my household content premium without advising me (they did decrease the vehicle premium).
The consultant I spoke to (Tashiel) was supposed to call me back. He called whilst I was in a meeting, so I called back and left a message for him to call back. He did not call me back.
He then increased my vehicle premium, again withouth my permission.
I find this highly irregular, and horrid customer service and must be resolved immediately.
Or I will take Outsurance to task.
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