On the 26/01 I sent a mail to [Email Removed] saying the following, "HI, I have tried to get through to the home loan department several times during the week and Saturday's without success and honestly I'm fed up of hearing, "We are experiencing a higher than normal call volume "Please could some contact me back regarding my home loan?
On the 11/02 I sent another mail to [Email Removed] and [Email Removed] (As no response was received from care) expressing my dissatisfaction. I received an email from the complaints department and the Senior Manager Bond admin on the 11/02 and 12/02. just asking, "Dear Mr. Heymans
To enable us to assist, please provide us with your bond details."
No apology or call even though my signature has all my contact details. I sent my id number and was assisted with my query in 2 minutes after I demanded Me. Swart call me.
I thanked her for her call and assistance and requested the following verbally and in writing, "I would please like a written apology and explanation from both departments as to why this happened and what will be done to ensure that it doesn't happen again, before the end of the week."
She agreed and but I have not heard back
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