First National Bank
Incorrect Account and cannot fix it

I recently switched over to FNB and have had one problem after another. I will not mention them all just the one as I find it unacceptable.
I switched accounts online as I found the call centre person I was initally dealing with unhelpful.

Due to ignorance, I thought the FNB Smart Gold Cheque account was the best account for me. 2 weeks later and upon my return to JHB I realised I was incorrect and wanted it switched to The pure FNB GOLD Cheque account as there are many more benefits and that was the reason for me bank switch.

I was informed that I would need to have this account running until April 2014 before I would be eligable to switch... What nonsense! Here's an idea, cancel that one and open a new one under the correct details.

FNB - How can you help me? You could start by giving your clients the account that they qualify for and desire!