Standard Bank
Billing for services not received

In early December 2013 I made an Internet payment to an incorrect recipient. I requested recall. Response was that they could not get hold of the recipient. Provided additional info to the recall team. They then contacted the wrong person, resulting in embarrassment to myself and distrust between my employee and I. I corrected them via email and informed their "prestige" service line. No response received and staff are passing the buck as to who caused the problem, blaming one another. Called the prestige service line again and demanded escalation. Response was that it would be escalated. I am still waiting almost two months for service, and they have the chutspa to bill me, twice, at R264 a pop for recalls which did not happen.

Untrained staff
Unprofessional staff
Promises made & not delivered upon
Billing for services not received