I emailed Ncebakazi Delani on the 07/01/14 with my query refer Incident 11137059.She then replied on the 08/01/14 basically just reiterating what all your agents has told me. I then sent another email see below. I find it very frustrating that i need to keep on following up with Capitec regarding this query. FYI every conversation that one has with FNB a reference is smsed to ones cellphone and you constantly updated regarding the query until its resolved, maybe you should look into that kind of service.
Sent: 08 January 2014 02:00 PM
To: 'Client Care Centre (Business Support Centre)'
Subject: RE: NO CASH RECEIVED AT ATM!!! Incident 11137059
Dear Ncebakazi
With reference to you email below which seems futile to me, you are basically just reiterating what all your agents has told me.
Could you please advise and answer my question stated below as to why is it that FNB states that the process will only take 5 days? ( SEE HIGHLIGHTER IN YELLOW) Please refer to the reference of conversation with FNB.
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