First National Bank
Can you please advise me

I have recently opened up a smart savings account with FNB and I have been charged R105 for a replacement card. I am only getting the first card today so I do not understand how it can be a replacement card. So I wrote to your customer support and got this:

"Thank you for your email. Please call FNB Enquiries on 087 575 9404 or 27 11 369 1088, the consultants will have to identify you by asking you the compulsory security questions. Once the security questions have been answered satisfactorily the consultants will be able to assist you further." Copied and pasting a response doesn't help my problem.

If this money was meant to come off, it was not transparent when I open the account that I would have to pay for delivery? All I want to know is if this money was meant to come off?

Thanks,
Eamon