Yesterday, I spent two hours waiting for service in respect of a change of pin for my Rea vaya bus card. The service consultant could not help from the call centre and was given a manual that should be utilized by the staff at the REA VAYA POS. On requesting to see that manager to lodge a complaint, I eventually met mr Wisani Hlungwane who took upon himself to have my query addressed. I mentioned that in the past, I was referred to the Commissioner street branch. Upon hearing this, he consulted with Queen at the Commissioner branch and requested to bring a client after the close of the branch. We walked together to the branch where my query was handled within 5 minutes.
I thank mr Hlungwane for going the extra mile so that his team is able to help the public access the rapid bus transit system. I am very hopefully that his commitment to sort out the communication of the simple training required by rea vaya staff to directly assist commutters from their POS system happens without fail.
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