On Friday 13 December 2013, one of the portions of our boundary wall around our home - collapsed. This happened in the early hours of the morning. We tried for upto 5 hours to contact the ABSA Insurance call centre. We received a claim number and an sms confirming that we would be contacted within 48 hours. 48 Hours came and went and on the 18th of December 2013, we laid a complaint. We received a reference number. On the 31st of December 2013 I sent an email to the action line that ABSA has in place - telling them the story. I reminded ABSA that between the 13th of December and the 31st there were actually only 3 public holidays - the 16th, the 25th and the 26th. In between there were 9 working days - so I suppose ABSA does not work during December. On the 2nd of January 2014 I received a response from a call centre agent advising that my complaint was receiving THE HIGHEST ATTENTION. Well it is now the 7TH OF JANUARY 2014, 13H45 AND WE STILL HAVE NOT RECEIVED A CALL, AN SMS, AN EMAIL - NOTHING!!! Is this what we are paying for? We are forced to accept their annual insurance premium increases - yet we are treated like this. This is unacceptable.
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