Our company has a car loan with Wesbank Botswana. The account was in arrears and we called to give them a date to settle it. Without any knowledge Wesbank deducted the full amount from our FNB account with out any permission or direct debit agreements. I then spoke to Irene Tautona whose attitude stank and should not not be in a customer service based industry, stating that they are perfectly legal just to go in ones account and take out money when they feel like. I emailed a complaint to Wesbank Botswana on Thursday but as of yet I am still waiting on a response. Should I not get a satisfactory response in the next 48 hours, then I will open a case of and pass the matter over to our attorneys.
0 comments