MY SON WAS HIJACKED ON TH 9/11/2013 AND AFTER MANY CALLS AND EMAIL THERESA JUST HASNT BOTHERED TO CALL OR REPSOND TO MY SON REGARDING HIS CLAIM, SHE NEVER RETURNS HIS CALLS, I HAVE TRIED TO NO AVAIL, LAST MONTH IN DECEMBER I SPOKE TO A LADY BY THE NAME OF ESMARELDA, SHE SAID THEY WERE WAITING FOR THE BANK TO SEND THE ORIGINAL FORMS FOR THE CAR, I SPOKE TO HER THREE TIMES TO HEAR THE SAME REPLY THE BANK, TODAY I CALLED TO HEAR WHY THE POLICY HAS NOT YET BEEN PAID TO BE TOLD ESMERALDA IS NO LONGER THERE, I SPOKE TO GAEL, HE SAID HE WOULD HELP HE CALLED ME AND SAID THE BANK NEVER RECIEVED A REQUEST FROM THERESA, AND SO HE NOW REQUESTED THE PAPERS WHICH NOW IS ANOTHER 10/14 DAY DELAY, YET MY SON MUST STILL PAY THE CAR .THE INSURANCE AND THE NETSTAR AND STILL MISS THERESA HAS TO REPSOND TO MY SON
WE ARE VERY UNHAPPY WITH HER SERVICE, UNACCEPTABLE YOU PAY FOR SOMETHING BUT YOU GET NO HELP WHEN YOU NEED IT
WHAT ARE YOU BROKERS BEING PAID TO DO, NOT REPLY TO YOUR CLIENTS??? ALL BECOUSE HE ASKED HER TO SPEAK ENGLISH AND NOT AFRIKAANS AS WE ARE ENGLISH SPEAKING
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