I have signing powers on my husbands small business account and I am lodging this complaint on his behalf. During the last week of November funds were deposited into the account. We are in the transport business and were expecting money to come in in different amounts. When my husband received the sms after the deposit, he proceeded to pay his accounts and hence we used this money. After about 3 weeks the bank called to say that this was not his money! The woman was from the Kloof branch and was extremely rude and spoke to my husband like a commom. We visited the bank on 24/12/13 where he spoke to the business banker and made an arrangement for the money to be taken out of his account. He gave the date of 3/01/14 as he was expecting payments at month end. On Friday, he received an sms saying that an amount was paid to a homeloan via debit order-he did not authorise any debit order. The bank refuses to reverse the debit order. They say this person used to have the same account number years ago. He/She is busy transacting off his account and standard bank is just allowing it! Please bear in my mind that the money was deposited into our account-it is not our error or problem!
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