On the 14th Dec two unauthorised transactions one of R2069.36 and R1308.36 where done on my account. on the 17th Dec I went to my brand at Bryanston Mall and the Manager told me to give her 7 days and she will get back to me I left my branch very unhappy because I did not feel lik ethemanager made any effort to assist she did not even give me a reference number to follow up on disappeared funds. I decided to call the customer service service line and was informed that my money will be deposited in 3 - 4 days and today is the 23 Dec, a day before christmas and I still ahve not received my money and this is really frustrating. My salary is only R8000 and now standard bank is me of almost R3500.00. i called again this morning and guess what i am told that the R1308.36 was allocated and the R2069.36 ha s not been allocated so there are still tryuing to find it. What nonsense is that. I asked you agents to let me know where thsi money had gone to, surely standard bank should knoiw where these funds have gone to, what bank lets money out of a person's account and not know where the money has gone to. This is my second month banking and I am disgusted these people are.
0 comments