Approximately two weeks ago I notified Wesbank of possible on my account via their email address after I was unable to reach them telephonically (multiple tries, multiple dropped calls). After a few days I was asked to rate their service (which I rated 1/10) and I received some feedback after that telling me they will look into the matter (this was ten days ago). Two days ago I escalated the request to the fnb rbjacobs service, with promises of follow up from them. Today, the last working day for most of the country, the Wesbank call centre was unreachable, and I still didn't have any feedback.
I found someone else's name, telephone number and [Email Removed] email address on my Wesbank online account, and all my rights to online services have been removed. No one cares. No one in that building gives a flying pig about .
I think I'm going to the police next because what else is there to do? Someone possibly has all my details and is making debt in my name!
I'm Never ever doing business again with a bank that allows and identity and, even worse, doesn't respond to queries to that effect.