Complaint / review / scam report
I have a policy with budget for almost 3 years, and had never claimed anything. only on the 28th Nov 2013 when we had a terrible hail storm in the westrand (randfontein) i called them an made a claim on the 29/11/2013, firstly i could not get a courtersy car with immediate effect as explained to me that i can only get one once my damaged vehicle has been handed over to panel beater (i still understood). i was then advised that a consultant from repairs will contact me with 5 working days (nobody did) up until i picked up my phone on the 13/12/2013 and phoned them, spoke to Herbet @ 10h12 who then advised me repairs will contact me the very same day ( thank you Herbet they did call same day). A lady by the name of Maletsatsi from repairs dept phoned me at 11h07 and i explained my whole situation to this lady, of which she was so helpfull to arrange for a courtesy car which is to be collected on the 20/12/2013 as i had to drive home for xmas (but just for 10 days) then booked my damaged vehicle for the 06/01/2013 for repairs. Budget car hire confirmed via sms and even phoned me the very same day (thx for that). then 19/12 received sms that my car was written off, i already......
Offender: Budget Insurance
Country: South Africa Region: All Country City: JOHANNESBURG
Category: Business & Finance
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