I have a new Discovery Credit Card (Silver)
I have made numerous calls to your call centre to resolve an issue that occurred since 12th January 2013. The card pin became invalid and any attempts to reset the pin with the Discovery Card Division have FAILED!!!
To date I have not received any helpful assistance and the problem is not resolved. I have also received promises to call me back by Rudolf and Romeo (managers). I have not received a single call back.
I have incurred several expenditure as a result of the card not. I have made numerous calls to the call centre (mobile and Telkom), I also was instructed to drive to the FNB atm on several occasions and worst of all had to borrow money from people to pay the bills.
As evidence of what was said above... here are some of the reference log numbers
31-Jan 2713112385 Spoke to Sifiso
26-Jan 2711342611 Spoke to Romeo
26-Jan 2711340578 Spoke to Jabulani
26-Jan 2708786990 Spoke to Cameron
26-Jan 2708784512 Spoke to Rudi
25-Jan 2707644024 Spoke to Andrea
21-Jan 2702732801 Spoke to?
12-Jan 2695224592 Spoke to?
The service is absolutely pathetic... useless. I demand re-imbursement
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