I registered an insurance claim with Nedbank for a burst pipe. I received 2 claim name numbers - one for the pipe and a second one for the resultant tile damage. I have submitted the paper work for the claims twice directly to Nedbank on 5 December and again on 9 December to the email address provided by them [Email Removed] After no response I tried calling them (I am currently working overseas so called their international number). On the international number I was placed on hold for more than 10 minutes due to high call volumes! What is the point of having a number for international callers if they go into the same queue as local calls?
I then decided to try my private banker - Salome Cogille. Another waste of time. My first email was ignored. My second email received a response from her assistant Najuwa Banderker promising a reply today (13 Dec). Well today has come and gone - no information from Nedbank.
If this is the standard of service for a simple insurance claim I'm not sure I want to trust this organisation with my banking!
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