I have had a service plan with Liquid Capital since last year April. I had issues with my bank account, and therefore the debit orders constantly bounced. However, I made an effort to obtain outstanding balances from the accounts department, and made EFT payments to cover the amount in arrears. In the beginning of this year, I communicated via email with Sarah Bartlett, who on 28 June 2013 advised me that I only owed them R1791 in total. I then paid R1800 on 15 July, and Sarah sent me an email stating that my policy is up to date, and I still took my car in for a service. About a month ago I received an sms stating that my account has been handed over to the lawyers and I owe R4000 for payments missed since last year! I spoke to Sanjiv and told him this is impossible as I had made payments. After many phone calls and emails, Liquid Capital "discovered" my payment of R1800 in July, and deducted it from the outstanding amount. However, my statement still does not reflect all my EFT payments! I no longer have proof of payment due to changing banks, and I refuse to pay any more amounts, as I cannot understand why I was told in June/July that my account is up to date, and now get told a different story!
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