Anderson Insurance double debited my account. The first debit order was done on 25 November 2013 and the second debit order was on 02 December 2013. Upon visiting the FNB Branch, the debit order was tracked to a Premium Collections company where i questioned them why their system could not pick up that they debited me twice. Later, the Anderson Insurance phoned me and apologised for the mishap. The crucial answer i looked for was the person responsible for authorising the second debit order. The consultant did not lay any responsibility on any human being but to what he classified as system error. System error meant that their Anderson Insurance machines self-instructed themselves to debit clientele accounts. Anderson Insurance system programmed itself and commanded the Premium collections machines to execute the debiting of people's bank accounts. A typical rise of the machines i saw in many movies; where human made software would have a life of its own. Is this what really happened with Anderson Insurance machines or there is a human-being hiding behind the system error facade? Can we trust Anderson Insurance with our info if they are not in control of their systems?
0 comments