I had the unfortunate opportunity to receive a premium increase as one would this time of the year. However when calling the helpdesk number on 086 10 55 99 my call was answered by the most unprofessional person I have yet to encounter at a call centre. Mohammed Yusuf basically had his mind made up from the outset that he was not interested in assisting a customer of more than 5 years. I took the liberty of providing him with my policy number which he did not even put into the system, clearly showing his lack of interest. His responses were basically mmhh, OK yeah, mmmh. sorry we will not be able to relook at your premium. All along giving me the impression that he was more interested in chewing his lunch than assisting a client.
0 comments