Policy with Liberty Capital Life and was advised by the consultant to put my mother as the owner of the policy. All the details were mine. This morning I called Liberty for the reviewal of this policy so that I can ask them to call my mother for this purpose. Firstly the attitude of Prenesha was very bad with me and not treated me as a client. She told me that they are no longer calling people as they are very busy. I told her even if she can be called next week its not urgent but she insisted that they will not do that. First she wanted the policy number which I did not have with me and said unfortunately she will not be able to assist me without it. I am working with clients, there is always alternatives but this lady did not seem to have any interest in my call. I as a client suggested ID number and again she gave me tough time to agree to me to take the ID number. When I came back with the ID number now she had another excuse that they do not have contact number for my mother. When I asked how possible is that she raised her voice on me and I asked not to do that because I am the client. I even consider canclelling all my policies with Liberty because I never knew that they
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