I am irate at the lack of client centric service from the agent in your call centre at 3h15 today as was advised loan declined as Discovery Health debit order affected affordability. When I called to enquire as guided by Grace Msinyali I was told that I have more debit orders now than I did when they approved my last loan 6 months ago - what bull dust! She blatantly said I never had MTN or Discovery or Santam 6 months ago but as I have it now I cannot afford additional loan. Bruma you factually prove that to me as had MTN more than 6 years, Discovery more than 5 years & Santam more than 4 years & if you look at the 3 months bank statements I gave you 6 months ago when you approved loan you would see ALL of these on there as you do on the 3 months bank statements I sent you yesterday - how incompetent & what blatant LIE. I shall be logging formal complaint at Ombudsman as this is unethical - what did you forecast my monthly debit order expenses pm on your system then that doesn't tie back to my statements as NOTHING changed in last 6 months - my income increased eff Oct 2013 & my expenses are the same as they were when you approved loan 6 months ago. Is this how you do business?
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