I am absolutely DISGUSTED with the service from Standard bank. I have spent 2 days calling your call centre arguing the fact that I have been overcharged for a service which was never ever requested. After calling your Call Centre, sending an email as well I had no response.
I called again on 05/11/13 only to be told by the consultant that the charges were correct, R270 renewal fee. I was put on hold for 15 minutes, she came back to me telling me she made a mistake and I was charged incorrectly. The fact that I must wait 7 days for the reversal and no acknowledgement of my email being sent is nevertheless utterly appalling.
I was also asked 100 questions for security verification, is this really how Standard Bank shows their customers loyalty? I was eventually put through to a Supervisor by the name of Easy, who assured me he would resolve this (After 40 minutes on the phone). Ref 7000277793.
I then emailed on the 25th, 26th and called on the 27th and spoke to Zainu Simmins at 12.36pm and needless to say I am still awaiting my cancellation letter after confirming that I would receive it by COB 27/11/13. Definitely not ' Moving Forward" with this type of service.
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