I joined the standardbank u count rewards in July this year. The ucount department failed to credit me with all the criteria i qualified for to increase my tier status. I called in yesterday (21/11) to query this and the fact that to date I have not received my card. The excuse given is that my postal address is invalid. Yet, all my other std bank statements are successfully delivered to that very same postal address. They are unable to send it to my branch because HQ said they cannot. Then I requested to speak to someone senior and the consultant, Ludwe indicated that his team leader would get back to me before the end of business. Its been over 24hours and no phonecall, needless to say, I am extremely disappointed by the service of MY bank. I have been banking with them since 1998. Clearly that means nothing. My reference number is 4155645.
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