I opened an account for my son last year with all the necessary documentation. All of a sudden he can't withdraw money with his card. Message: "Accounting problem". It worked fine since last year without any problems.
I phoned ABSA and they told me I have to visit a branch to provide them with proof of residence. All these documentation was provided when the account was opened and now it must be provided AGAIN.
This is really pathetic and I want to know what happened to the original documents and WHY I must waste my time to go into a branch AGAIN to provide documents they already have.
I've been banking with ABSA for more than 20 years and surely they should have all possible proof of residence that exists.
Please let me know.
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