This is an excerpt from an email I received from an ABSA consultant after I lodged a complaint with them. Needless to say, they have not delivered on their promises:
"Firstly, let me thank you for raising your concern with us and allowing us the opportunity to investigate and resolve your complaint.
As discussed with you over the telephone, the bank takes full responsibility for the double debit orders that pulled through on your cheque account, ...
I do apologise for the experience you have had with us and want to ensure that we retain you as a customer moving forward.
In light of the amount of time this has inconvenient you, The bank would like to offer you compensation of Rxxxx.00 which will amount to Rxxxx.26."
Just thought I would share my experience since I have not seen any of this promised compensation.
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