I REGISTERED TWO CLAIMS WITH NOMBUILELO AT MIWAY ON 12/10/2013 AND SHE JUST CALLED AND ADVICE THAT THE CLAIMS ARE WITHIN EXCESS AS I WAS ADVISED ABOUT THE R5000 RAND EXCESS I NEEDED TO PAY WHICH I DISPUTED. SHE ALSO ADVISED OF THE ADDITIONAL EXCESS OF R2000 RAND AS I HAVE CLAIMED WITHIN 6 MONTHS WHICH I WAS ALSO NOT INFORMED ABOUT. SHE ADVISED SHE'LL FORWARD ME THE CONVESATION CONFIRMING THAT I WAS ADVISED ABOUT THE EXCESSES I NEEDED TO PAY. I'M EXTREMELLY UPSET AND NOT HAPPY WITH THE SERVICE RENDERED AS I WAS PREVIOUSLY INSURED WITH OUTSURANCE AND PAID FAR LESS EXCESS THAN THE R5000 WHICH I REQUIRED TO PAY. I HAVE ALSO BEEN REFUSED ROAD SIDE ASSISTANCE AS I NEEDED TO BE JUMPED STARTED AND ADVISED THAT I MY POLICY WAS CANCELLED WHICH I THOUGHT WAS SUPPOSED TO BE CANCELLED ON THE 25 OF NOMBER.
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