Ombudsman For Banking Services
Ombudsman failed to resond to client since July'13

I wrote a complain to OMBUDSMAN FOR BANK SERVICES and they responded to me and mentioned that if I'm still not satisfied I should respond to them and they will get back to me and to day since 8 July 2013. I send several e-mails to [Email Removed] and wonder if they will ever respond to me. Content of the e-mail
1.If R10-000 fee was charged in accordance with a statutory provision as embodied in the Administration of the Deceased Estates Act. Please request the pricing structure from the Executors and forward it to the complainant. I need to check if they have used the right pricing guide, because the Bank pricing guide is transparent. I would also appreciate if they forward me a tax invoice for the R10-000 on ABSA logo
2.Kindly provide us with the procedure to transfer ownership of bond with credit life policy in order for us to see if their mandate allows them to start with the procedure to transfer ownership before, if not then they are entitled to pay the cost incurred with their own funds and refund R2 814.37 paid to Ehlers
3.Kindly provide us with the reasonable explanation from ABSA for failing to sell the shares.
4.Kindly send us with the closing balances of the estate