My Company has been banking with Nedbank for over 15 Years.
6 months ago we got introduced to the business banking toggels - Well 6 Months later and after 2 Password Requests we are still struggeling to get them to work.
Please explain if your call centre and managment cannot even get them to work, how on earth do you expect your customers to.
Oh wait I know - You tell us that you will send a technician who is outsourced by Nedbank to facilitate this and to help us without mentioning that Your Customers will be charged therefore? Really - Why should I be charged for any assistance because of your lack of competency.
A gentlemen was at my office this morning to try and get these toggels to work only to tell me that I now for a third time and 6 Months later need to request a new password and that he wont be charging me as it was all unsuccessful but he will if he is called out again WELL I will NOT be paying for any future technical assistance due to the incompetence on your side in the first place, when this is a service offered by Nedbank not a get now pay later which seems to be the case. Totally dissatisfied.
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