Dear Ooba,
We do this dance again a year and six months later. In April last year, our geyser burst and I spent a most traumatic day and a half trying to get it sorted out. The only reason why we stayed with Ooba was because of the fantastic broker who arranged our home loan and sold us the policy.
Well, after nearly 40 phone calls, an utterly completey disgusting appalling weekend spent with your after-hours call centre, Martha the Team Leader in particular, I sit here with no hope at all of having the geyser replaced.
The broker confirmed to me that I was following the correct procedure by logging the calls with the call centre and getting Ooba to get the geyser replaced under warranty. Oh, not according to dearest Martha, who basically tells me it is my problem to get it sorted out.
Plumber Boys, your appointed plumbing company, are a joke. You are a joke. Your call centre is a joke. You should be shut down.
I sit with a phone bill that is now sky high, a broken geyser and the knowledge that South African consumers are just ripped off from the second they open their eyes to the second they close their eyes and in their sleep by people like you.
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