First National Bank
Claim has not been dealt with in nearly a month

I drew R2000 from an FNB ATM. It gave the card back, but immediately went out of order, so I did not receive my money. This happenend on the 12th of September at Silverstar Casino.

The next day I went to the branch and completed a claim form. They promised me in 7 days it will be resolved. Two weeks later, and still nothing. So I went back to the branch, they could not find the claim, so we sent it again. Two weeks after that still nothing. I went back AGAIN on Monday, 7 October, they told me it was escalated and will be rectified in 5 days. 5 days have come and gone and still nothing.

I can't even phone the division myself. R2000 is like R200 000 to a single mom. I don't know what to do anymore. Surely they can balance the ATM and check the cameras. Why am I suffering because inefficiencies? What will be done about this?