An Outsurance client drove into my car on 30 July 2013. I put in a Third Party Claim with Outsurance
and on 3.9.2013 I received an SMS from Patricia Mmope that she is handling the case.14.9.2013 I went for an assessment and 1.10.2013 at 16:12 Patricia told me of the payout amount. She would send through a form I need to fill in to finalise this. 2.10.2013 at 8:37 I followed up again-no response. 4.10.2013 at 13:15 and 17:37 Patricia promised to do this by the close of business. 7.10.2013 I e-mailed and Patricia never responded to my e-mail. 7.10.2013 at 16:12 I phoned and Patricia again promised to send the forms. 8.10.2013 at 10:10 Patricia promised to send it by end of day. I still have not received anything and I cannot tolerate this attitude anymore. Everytime I phone she is very short with me and her annoyance at my phoning is evident - whereas I should be the one annoyed with this kind of service. If sending a mere form takes more than a week to happen how long will the 15 working day pay-out take? I cannot put this kind of behaviour from Outsurance down purely to incompetence, but there is definite malicious intent not to pay out claims they are legally obliged to do.
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