I was in an accident on 30 Oct 2013. I have put in a 3rd party claim. My claim was emailed on Mon11 Nov 2013 to Outsurance. I received an sms from Outsurance on 12 Nov 2013 asking me to contact Debra Pillay so that they can arrange an appointment with one of their assessors in PE. Then i had to wait for a week and phone 20 No 2013 to find out progress on the claim. I spoke to Debra on 21 Nov 2013 and I was informed that i must phone back on 4 December 2013 because they have to evaluate the claim. After the evaluation it will take another 6 to 8 weeks before i get paid out. I am very unhappy about the progress and just to find out how badly non-clients are treated by waiting and waiting for their claims to be finalised. I am going on holiday on 20 Dec and would REALLY like to have my car fixed before that time, this year 2013 and NOT December 2014. The outsurance clients car was fixed already two weeks ago. Outsurance should actually respond and see to it that the non-clients car is fixed a.s.a.p. Why do we have to sit up with this kind of POOR SERVICE. Outsurance do not work directly with the brokers rather with public and that is where the problem comes in. Their TV adds FALSE
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