Three weeks ago I complained that I wasn't able to log in to kulula online banking. And was told that someone from FNB would contact me "urgently". Over a week later I received an email from Eugene Padayachee (ref: 343916), asking for screenshots of my attempts to log in, which I sent within a few hours. That was two weeks ago and I've not heard anything back.
Is the generic email address deliberate so that people cant actually get hold of anyone? and a complaint that should be resolved in a matter of minutes/hours takes over three weeks and counting?
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