I called FNB on 06/08/2013, to enquire about not being able to purchase prepaid electricity online. I was instructed to send a screenshot email of the error message from my failed transaction. I sent that to [Email Removed] who would forward it to the relevant support technicians. I have received no feedback on the matter and was still unable to purchase electricity more than a week later. I then complained on the online complaints platform on 20/08/2013. Communication was sent to say I would be contacted within 24 hours, I have still not heard anything from FNB. I would just like to have full functionality of my online banking portal.
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