I was advised by my Nedbank branch (Karaglen) that I should change my account to a Savy account as I was paying a lot of bank fee's. Good service - yes, agreed. Then it goes all wrong...
I open the account at the end of July (approx.) I return to bank when advised my card has arrived to present my proof of residence as FICA requires this. The lady behind the customer service counter was unpleasant. I was assisted and handed my card. Made changes so my salary could be paid to the new account. To my surprise, I couldn't draw money from my account and after 2 weeks went into bank to sort out. I was told that I was required to present proof of address so I guess the miserable customer services lady didn't process my proof of address. NEDBANK has gone to great effort to write me 2 letters to tell me how they have restricted my account. I have called the FICA Helpdesk and complained. Asked that it be escalated to the bank manager. I have left a message for the bank manager myself who has never returned my call. I ask - how dare a bank with hold your own money from you? How dare they not return my calls of complaint? So much for the 90 second customer rule? I
0 comments