Good Day. I swopped over about 2 months ago from my Platinum Cheque Account to an Islamic Platinum Cheque Account. I soon noticed that I could not view or transact with this account using the Smartphone App. I contacted FNB who had advised me that they are aware of this and are working on it. I enquired on an expected resolution date and this could not be provided at the time. I enquired again regarding this matter last week and again could not be provided with an expected resolution date. This is becoming increasingly more inconvenient and frustrating as I mainly bank using the application. I was not made aware of this issue when I was swopping over and I can't understand why it is taking so long to resolve, especially considering that this is affecting Platinum Account holders.
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