I came in to the Bellville (Voortrekker Road) branch of Absa on the 19-09-2013 all emotional and requiring assistance. Letitia dealt with me calmly and patiently. She listened to my entire rambling story and kept a sympathetic smile on her face the whole time. I would really like to compliment her not only her professionalism but her empathy. Not many customer service professionals have these qualities. Please if you could convey this message to her. Thank you.