Complaint / review / scam report
First National Bank
EFILING PAYMENT POSTDATED PROBLEM IGNORED

I have spent the whole morning testing the FNB Efiling payment setup, it does not work. I phone the call centre technical help, and nobody has a clue what I am talking about, nor can they help me.
I am pushing through a POST DATED payment from the SARS efiling system to the FNB account holder. When I log into the FNB Bank account and go into the efiling payments section, I see the payment there, and it has the POST DATED date correctly specified. The system gives me the option to pay or delete. I press pay, and it IMMEDIATELY takes the money from the bank account and pays it over to SARS. It ignores the fact that I have loaded it as a POST DATED payment. Nobody on the call centre has a clue what I am talking about, nor why it is a problem at all that it is ignoring the POST DATED instruction. This is pathetic, time consuming and very worrying seeing we are being forced to use this new system
Date:

Offender: First National Bank

Country: South Africa   Region: All Country   City: TECHNICAL SUPPORT

Category: Business & Finance

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