I received a call from a CALL CENTER AGENT that was extremely rude to me. the details of the call is as follows: number he called me from: 0114896000; time: 10:43am.
I am totally disgusted at his behaviour and the way that he spoke to me. he constantly interrupted & not take any cognisance of what I was saying.He cut the call on me. He wanted to find out when I could make payment, in error I stated next month & the following month. Then he says I cannot do that as the account will be handed to the legal dept, an account can only be handed over if it is 3mnts in arrears not 1 month. I did advise that I made a mistake & that I will pay it in two months, end of sept & end of next month, then he says I cannot do that.I asked for his manager &his name, he refused both. I demand a copy of this call recording. According to the CPA, I can dictate to you how & when I will repay the outstanding amount, not the other way around!!! He stated that I did not an arrangement & terminated the call. What this agent did was verbal harassment and unless you want a lawsuit against NEDBANK and your employee, this situation had better be rectified as an apology will simply NOT suffice.