I am trying to change signatories on a non-profit organisation bank account. I visited the bank & was told what documents were required. I e-mailed them to Jame Ramos on 28 August. Having not heard from the latter I sent a follow up e-mail 1 week later on 4 September. Still no reply. On the 5 September I phoned Ramos who told me she hadn't seen the e-mails but did acknowledge on the phone that she had received them. On the 9 September she sent an e-mail contradicting the information that was originally required. I sent an e-mail on the 11 Sept to ask for absolute confirmation of what was required.By 13 Sept still no reply. I phoned the branch & requested to speak to a senior person. I was put through to Gillian who couldn't take my call & a message was left.By 3.00pm still no response so I phoned again. Gillian was possibly at lunch? Another message was left. The message has not been returned.
I can now understand why the more junior staff have no idea of customer care as they are being set a bad example by their superiors. I personally don't bank with FNB & would never consider doing so.
0 comments