I want to approve the transfer of funds into South Africa. I tried telephoning the call centre for International Banking and held the line on three occassions for up to 15 minutes. An alternative Call Centre number was offered, which I tried, again holding for more than 15 minutes.
I called my local branch, who gave me the Customer Care Number, as well as a regional number to speak to a consultant.
I call customer care, I choose the Afrikaans option, and eventually an English speaking consultant answers.
She transfers me to an Afrikaans consultant, I wait for more than 5 minutes on the phone, after announcing that no one is available.
I ask to speak to her supervisor, who insists that I leave my detail so they can call me back.
The experience in dealing with my own bank is worse than dealing with poorly run government departments, where they still have a reasonable excuse for the quality of service one can expect!
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