I have now struggled three weeks with FNB and I am fed up. I am a new account holder (gold cheque and credit) but thus far If they are not delivering the wrong cards with the wrong credential, they are issuing me with multiple cards for one account and now they they are cancelling my card/frozen my account because I entered the wrong pin while trying to do online banking - which is impossible seeing that I have the default pin in my hand which I got with my card. And now I have to go into a branch to "resolve" to matter, which I have NO time for. This is in addition to my daily phone calls, lasting over 20 minutes a time, which I have had to make to try and get the correct cards.
I tried to close all my accounts but this apparently also has to be done at a branch, even though I opened my accounts online/telepathically. One consultant gave ma an email address to email a signed copy of my ID to close my accounts, but they also don't respond.
I cannot believe I almost moved all my banking to FNB, what a waste of time!!!
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