One month ago and still no response: complaint reference is 322247
It appears that so long as any matter concerns an average user of your facilities, business processes are in place. There is no way anyone can access any decision maker through the walls of your call centers that only provide average, standard responses and preclude one from any innovation or request.
It is very clear from my recent dealing with Wesbank and your credit control departments on behalf of others this week that businesses that are running are provided adequate assistance but those that need to start walking are turned away. Four experiences this week alone while working with SMEs despite the results of a very recent survey indicating that FNB is the most positive towards businesses - this is not the experience of many SMEs.
And, no, I don't want to speak to a branch coordinator because they have to refer constantly back to and just have nothing to contribute except being a third party in the loop!! Besides I do not have any problems with my FNB account as I hardly use it for main business activities and get good reaction from the other 2 banks I use.
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